Support
Steadfast
Support console
A focused workspace for user investigations, note-taking, and issue snapshots.
Saved issue segments
These become reusable support views once filtering persistence is implemented.
Repeated sync failures
Users who hit three or more failed sync attempts in the last 48 hours.
Paying users inactive for 14+ days
Useful for retention outreach and product-quality investigation.
Latest release users with new errors
A release-monitoring support cohort for fast regression triage.
Support snapshot flow
The user detail page is the main support surface; this page will compose lookup, recent issues, and copyable summaries.
Search by user, billing issue, or sync issue
Summarize account state and recent activity
Show likely issue categories and systemic checks
Attach internal notes and follow-up tags